A recent cyber attack has caused significant disruption at Co-op stores across the UK, with some locations unable to process card payments and others facing stock shortages.
The Manchester-based retailer confirmed that while most of its 2,300 outlets continue to operate as normal, a number of branches have had to switch to cash-only transactions due to IT issues. In certain stores, customers have also reported that contactless payment options were unavailable.
Shoppers in the Manchester area noted signage at several Co-op locations stating that card machines were offline, and shelves were missing usual stock items. The company has linked these issues to a wider cyber security incident that has affected multiple major retailers in recent weeks, including Marks & Spencer and Harrods.
A Co-op spokesperson acknowledged the disruption, stating:
“Some stores may not have their full range of products available due to the impact of the recent cyber attack. We apologise for any inconvenience and appreciate the patience of our customers and members as we work to resolve this issue. Our teams are working tirelessly to restore full service and resume regular deliveries.”
The attack has also led to concerns over data security. Co-op previously confirmed that hackers accessed some personal details of its members, including names and contact information. In response, parts of its IT infrastructure were temporarily shut down to contain the threat.
Meanwhile, Marks & Spencer is continuing to manage its own cyber-related challenges, which began several weeks ago. Some M&S stores have experienced gaps in product availability, reportedly affecting meal deal promotions in particular.
An M&S representative commented:
“Our rail station stores continue to offer meal deals, although availability may vary in some locations. We’re working hard to replenish stock and ensure our full range of products returns to shelves as soon as possible.”
These incidents underline growing concerns about cyber security vulnerabilities within the retail sector, especially as businesses rely increasingly on digital infrastructure for payments, logistics, and customer data management.
