Millions of consumers in the UK who use Buy-Now, Pay-Later (BNPL) services will soon benefit from stronger financial protections. The UK government has announced plans to bring BNPL providers under the supervision of the Financial Conduct Authority (FCA) and apply critical consumer safeguards previously absent in this booming sector.
The Need for Regulation
BNPL services, offered by companies such as Klarna and Clearpay, have gained popularity by allowing shoppers to spread the cost of purchases into manageable installments. However, concerns have risen over the lack of affordability checks and protections, leading to worries about consumers accruing unmanageable debt. Many users have fallen into financial difficulty due to missed payments and unanticipated fees, which had previously gone unchecked due to the unregulated nature of these services.
The government’s latest move seeks to rectify this by bringing BNPL services in line with other consumer credit products. Economic Secretary to the Treasury, Tulip Siddiq, stressed the importance of the changes, stating: “We promised to take action before the election, and now we are delivering. Our approach will provide shoppers with the same protections as other credit products while allowing the sector to grow responsibly.”
What the New Rules Entail
The new regulations will empower the FCA to enforce rules that require BNPL providers to check that consumers can afford their loans before issuing them. This marks a significant shift from the current framework, which has allowed consumers to access BNPL services without the same scrutiny applied to traditional credit products.
Key components of the new regulation include:
- Affordability Checks: BNPL providers will be required to assess the financial capability of borrowers before offering credit, reducing the likelihood of consumers taking on debt they cannot repay.
- Clearer Information: Providers will need to present loan agreements in a simple, accessible manner, ensuring that consumers fully understand the risks of borrowing, especially regarding missed payments and associated fees.
- Consumer Rights: Shoppers will have the ability to raise complaints with the Financial Ombudsman and seek refunds through Section 75 of the Consumer Credit Act, giving them similar protections to those offered with credit cards.
Sector Response and Timeline
Industry leaders have broadly welcomed the move, with Klarna’s CEO, Sebastian Siemiatkowski, calling it a “proportionate approach” that balances consumer protection with sector growth. Michael Saadat, head of public policy at Clearpay, echoed this sentiment, noting that the government had consulted with industry representatives to ensure the regulations address consumer concerns without stifling innovation.
The consultation period will close at the end of November 2024, with the government aiming to implement the final regulations by 2026. The delayed implementation, however, has sparked some criticism from consumer advocates who argue that the urgency for regulation should translate into quicker action. Notably, consumer groups such as Which? have voiced concerns about the two-year wait, emphasizing that BNPL users remain vulnerable in the interim.
Martin Lewis, founder of the MoneySavingExpert website and a long-time advocate for BNPL regulation, expressed relief that the government is finally addressing the issue. However, he cautioned consumers to remain wary until the new rules come into force in 2026.
The forthcoming BNPL regulations represent a major shift in the UK’s consumer credit landscape, addressing long-standing concerns about affordability and consumer rights. By aligning BNPL products with established credit protections, the government aims to safeguard millions of consumers while fostering responsible growth within the sector. While the timeline for implementation has drawn criticism, the new rules are set to bring long-needed clarity and accountability to the BNPL market.
Disclaimer: This article is for general informational purposes only and does not constitute financial or legal advice. Please consult a professional advisor for specific guidance tailored to your situation.
