Why Kindness is Not Weakness at Work

Introduction: In a world marked by economic uncertainty, geopolitical tensions, and the challenges brought on by the modern work landscape, kindness emerges as a powerful tool rather than a mere luxury. Research indicates that cultivating kindness in the workplace not only fosters a positive environment but also yields tangible benefits for individuals and businesses alike.

The Business Case for Kindness: Kindness in the workplace has been shown to contribute significantly to employee retention, the establishment of a thriving corporate culture, increased engagement, and heightened productivity. Acts of kindness trigger positive emotions, boost self-esteem, and enhance overall job satisfaction. For emerging leaders, integrating kindness into leadership practices becomes a strategic approach to building strong, motivated teams.

Practical Steps to Infuse Kindness into Work Life:

  1. Practice Radical Self-Care: The foundation of kindness begins with self-care. Prioritizing physical, emotional, and mental well-being not only enhances individual performance but sets the stage for cultivating a culture of kindness within the organization.
  2. Do Your Job Well: Consistent and high-quality performance is a fundamental aspect of kindness. Being accountable, setting achievable goals, and actively contributing to the team not only relieves stress but creates an environment where everyone can thrive.
  3. Reach Out with Intention: In the era of remote work, intentional efforts are required to establish and maintain social connections. Virtual meetings, genuine interest in colleagues’ lives, and active listening contribute to a culture of kindness, fostering a sense of camaraderie and support.
  4. Recognize and Acknowledge People: Authentic praise and recognition go a long way in demonstrating kindness. Celebrating colleagues’ achievements, no matter how small, reinforces a positive and uplifting environment, contributing to the overall culture of kindness.
  5. Be Conscientious with Feedback: Differentiating between kindness and niceness, it is crucial to provide honest and constructive feedback. Framing feedback positively, focusing on improvement, and showing genuine care for colleagues’ development contribute to a kind and supportive work environment.

Understanding the Meaning of Kindness: Beyond its dictionary definition, kindness encompasses a range of actions, from empathy to selfless acts. Kindness is not just about being nice; it is about intentional, voluntary acts that promote positive connections and contribute to a movement of change. Kindness is love, grace, and an acknowledgment of our shared humanity.

Tips for Teaching Kindness: Encouraging kindness involves leading by example. Being kind to oneself, practicing intentional acts of kindness, expressing gratitude, and acknowledging kindness in others are key practices that contribute to the cultivation of a kinder and more compassionate community.

Kindness as a Source of Strength: Contrary to the perception of kindness as weakness, it emerges as a source of strength. Drawing from personal experiences, the author reflects on how kindness, when applied intentionally, not only brings joy and fulfillment but also builds resilience and becomes a valuable skill contributing to overall success.

Conclusion: In a world where the concept of survival of the fittest often prevails, kindness emerges as a powerful force that not only makes individuals feel good but also contributes to a cooperative and supportive work environment. Cultivating kindness at work is not a sign of weakness; rather, it is a strategic choice that brings about positive change, fosters resilience, and ultimately leads to success.

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Post-Brexit: data protection
Card processor sends sensitive data to wrong address
24 August 2022

Worldline SA subsidiary Payone GmbH has been accused of breaching data protection rules after it sent sensitive employee payroll information to the wrong address by accident. The Worldline Group holdS a 60% stake in the Frankfurt based company who have a small UK market presence.

In June 2021, one of Payone GmbH’s ex UK employees (the data subject) received a “potential data breach notification” from the firm advising him that his salary, National Insurance data, nationality (Special Category Data) was amongst various bits of information sent to an incorrect home address.

This included personal information such as the former employees name, age and address.  It also included details such as the date of birth and the amount of annual work bonus he received in his bank account amongst other identifiable data.

Payone GmbH confirmed that this document was sent out in error following an employee making a mistake when re-entering data processed by their third-party payroll provider.  The error arose when the employee was fulfilling an Article 15 GDPR request. The error was spotted by the data subject when he noticed in an email version of the document that the postal address was incorrect. An attempt to notify Payone GmbH of the error went in vain as the document was already irretrievably despatched.

The data subject was alarmed with the incident which exposed him to the possibility of fraudulent activity, amidst reasonable fears his data could end up on the dark web and used by criminals.  Habitually resident in the UK he complained to the Information Commissioner’s Office (ICO) in June 2021. He similarly raised the concern in Germany via The Hessian Commissioner for Data Protection and Freedom of Information (HBDI).

The ICO reprimanded Payone GmbH for the error in their final decision letter.
Similarly, the HBDI cited a violation of Article 5(f) of the General Data Protection Regulation (GDPR) relating to integrity and confidentiality.

The ICO stated in their July 2021 findings that Payone GmbH, “should take steps to ensure that all personal data records are accurate and up to date. Holding inaccurate information, such as addresses, does increase the risk of personal data breaches and poses risks to the security of information”.

The HBDI confirmed in their October 2021 findings that Payone GmbH had taken remedial action. They concluded that a monetary fine would not be imposed on Payone GmbH as they had taken technical and organisational steps in response to the data breach. Data subjects could now request their data in an autonomous portal.

The GDPR, which came into effect in 2018, gave the Information Commissioner’s Office greater powers to tackle data breaches. The new ‘UK GDPR’ charts its own course after Brexit whilst seeking to maintain EU GDPR adequacy.  In extreme scenarios, organisations face penalties of up to £20m or 4 per cent of their global worldwide turnover, whichever is more.

In the years prior to GDPR, the ICO fines were capped at £500,000.

The data subject said: “I am just glad I spotted it; they were going to resend the document again to another wrong address. Prior to Brexit the process would have been commenced via the ICO who in turn would liaise with the HBDI on the data subjects’ behalf; but I found myself communicating with both authorities separately which was an additional step but in the end was surprisingly
effective. Unfortunately, Payone GmbH again sent my incorrect address to the
Workers Pension Trust in January 2022, and documents yet again went to the wrong address. In my opinion they have not learned from the first time and my complaint is sitting with the ICO yet again”.

The former employee is pursuing a remedy under Article 82 UK GDPR via
the Court’s of England & Wales.

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